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Warranty and Returns Gerbing Heated Clothing

WARRANTY GERBING HEATED CLOTHING
 

Note ! The warranty terms apply only to actual first buyers of Gerbing heated clothing and not second-hand purchases.
Topproducts.be is official dealer of Gerbing and will help only its own customers with any complaints or defects.
Other persons should contact to the store where it was purchased.

  • Microwire®heating elements : Lifetime warranty, no matter how often or how long you have used it.
    The warranty is not valid if the product is no longer in the original condition.
    For example, if any adjustments are made ​​to the product.
     
  • Temperature controllers, electrical components accessories : 3 years warranty
    The warranty is not valid if the product is no longer in the original condition.
    For example, if any adjustments are made ​​to the product.
     
  • Non-electrical components in our products : 1 year warranty, if there are manufacturing defects in material or stitching.
    The warranty is not valid if the product is no longer in the original condition.
    For example, if any adjustments are made ​​to the product.
     
  • The rechargeable batteries and associated chargers : 90 days
    The warranty is not valid if the product is no longer in the original condition.
    For example, if any adjustments are made ​​to the product.
    Also defects caused by accidents, improper use and negligence are excluded from the warranty.
    Please read our advice in connection with the maintenance of the batteries.

Questions that you should check with a defective item ?

  • If the defect within the warranty period ?
  • Has the defect warranty provision ?
  • Am I the first purchaser of the article ?
  • I have a receipt of my defective article ? Without copy proof of purchase, no warranty.

If you have answered to all these questions ,' YES ', then you can follow these steps.

  • Provide your returned package with a copy of your receipt.
  • Provide a clear description of the defect.
  • Include your return address for returning your package.
  • Also please provide your Phone No. OR  E-mail , should it be necessary to contact you.

Send your defective product under warranty to :

Gerbing Heated Clothing (manufacturer)
Graaf van Lijndenlaan   3
7316 EG   Apeldoorn
Nederland


Defects will be repaired free of charge, you pay only the shipping costs.
Note ! Expect a period of 4 to 6 weeks for the repair.

14 days return service for products without defect :

  • Some customers find it difficult to order something over the phone or the Internet.
    It may happen that after receiving the package that the size or color is not good.
    You can return the it , within 14 calendar days of receipt, without giving any reason.
    The purchase price will be refunded (excluding shipping costs).
  • The consumer is responsible for sending its returned products.
  • The returned product must be properly packaged and to be returned in the original packaging without damage or use.
  • Make a copy of your purchase (invoice) and send it along with your return package.
  • Failure to comply with these conditions Topproducts.be may refuse to accept the returned package.
  • The shipping costs for returning to the consumer.

Send your return product to :

Topproducts.be
Tugela 3
3650 Dilsen -Stokkem

Belgium


Tip !  Keep your Track & Trace number so you can always track your package.

 

 

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Topproducts.be, Tugela 3, BE3650 Dilsen Stokkem, Limburg, BelgiŽ. Tel: +32 474 33 16 51
E-mail : info@topproducts.be / HR : 0538 477 583 - BTW Nr.: BE 0538 477 583
KBC BANK / IBAN CODE : BE18 7350 1908 7665 / BIC-SWIFT CODE : KREDBEBB, vermeld steeds uw factuurnr. bij uw betalingen.
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