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Exchanges and returns

Exchanges and returns


14 days return service for products without defect :

  • Some customers find it difficult to order something over the phone or the Internet.
    It may happen that after receiving the package that the size or color is not good.
    You can return the it , within 7 days of receipt,  without giving any reason.
    The purchase price will be refunded (excluding shipping costs).
  • The consumer is responsible for sending its returned products.
  • The returned product must be properly packaged and to be returned in the original packaging without damage or use.
  • Make a copy of your purchase (invoice) and send it along with your return package.
  • Failure to comply with these conditions may refuse to accept the returned package.
  • The shipping costs for returning to the consumer.

Fill in the  returnform and ad this to the packet.

Send your return product to :
Tugela 3
3650 Dilsen -Stokkem


Tip !  Keep your Track & Trace number so you can always track your package.

Bel voor advies bij uw productkeuze of vragen

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E-mail : / HR : 0538 477 583 - BTW Nr.: BE 0538 477 583
KBC BANK / IBAN CODE : BE18 7350 1908 7665 / BIC-SWIFT CODE : KREDBEBB, vermeld steeds uw factuurnr. bij uw betalingen.
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